At BrandRevam, we are committed to delivering high-quality web and app development services that meet your needs and exceed your expectations. We understand that circumstances may arise where a refund is necessary. Please review our refund policy to understand the terms and conditions under which refunds are granted.
Eligibility for Refunds
Refunds may be considered under the following circumstances:
• Non-Delivery of Service: If the project is not initiated or no work has been delivered within the agreed-upon time frame.
• Project Cancellation: If the project is canceled by either party before any significant work has been completed.
• Quality Issues: If the final deliverables do not meet the agreed-upon specifications or quality standards, and reasonable attempts to rectify the issues have failed.
Refund Request Process
To request a refund, please follow these steps:
• Contact us at info@brandrevam.com with the details of your project and the reason for the refund request.
• Include any relevant documentation or communication that supports your claim.
• Refund requests must be submitted within 14 days of the project's final delivery or the date of cancellation.
Evaluation of Refund Requests
• Initial Assessment: Upon receiving your refund request, our team will review the project's status, the work completed, and the reasons for the request.
• Resolution Efforts: We may contact you to discuss the issues and attempt to resolve them before proceeding with a refund. This may involve revisions, corrections, or additional support.
• Final Decision: Refunds are granted at the sole discretion of BrandRevam. We will communicate our decision within 14 days of receiving the refund request.
Refund Amount
• Full Refund: If no work has been initiated or delivered, a full refund of the payment made will be issued.
• Partial Refund: If the project has been partially completed, a partial refund will be considered based on the work completed and delivered.
Exclusions
Refunds will not be granted in the following cases:
• If the client is dissatisfied with the design but fails to provide clear, constructive feedback.
• If the client changes their mind about the project after significant work has been completed.
• If the project delays are caused by the client, including delays in providing necessary information or approvals.
Contact Us
For any questions or concerns regarding our refund policy, please contact us at info@brandrevam.com or +44 7365794853. We are here to assist you and ensure your satisfaction with our services.
